The Procurement Glossary » Change Management

Change Management

Strategy & Operations

Definition

The structured approach to helping people adopt new processes, systems and behaviours.

Explanation

Procurement change — new systems, policies or operating models — fails without adoption. Change management engages stakeholders, communicates the case, trains users and reinforces new behaviour so that designed benefits are actually realised.

Example

Strong change management gets 95% of staff ordering through the new platform within a month of go-live.

Related terms

• Stakeholder Management — Identifying, engaging and aligning the people affected by or influencing a procurement decision.
• Digital Transformation — The organisation-wide adoption of digital technology to fundamentally change how procurement operates and delivers value.
• Procurement Transformation — A structured programme to significantly improve procurement's people, process, technology and value delivery.
• Policy Compliance — The extent to which actual buying behaviour follows the organisation's procurement policy.

Frequently Asked Questions

What is Change Management?

The structured approach to helping people adopt new processes, systems and behaviours. Procurement change — new systems, policies or operating models — fails without adoption. Change management engages stakeholders, communicates the case, trains users and reinforces new behaviour so that designed benefits are actually realised.

Can you give an example of Change Management?

Strong change management gets 95% of staff ordering through the new platform within a month of go-live.

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