The Procurement Glossary » Non-Conformance

Non-Conformance

Compliance & Risk

Also known as: NCR

Definition

A failure of a product, service or process to meet its specified requirements.

Explanation

A non-conformance (NCR) is logged when goods or work fall short of spec. It triggers disposition (rework, reject, concession) and often a corrective-action request to fix the root cause and prevent recurrence.

Example

The non-conformance report records out-of-tolerance parts and prompts a corrective-action request.

Related terms

• Corrective Action Request (CAR) — A formal request asking a supplier to investigate a problem, fix its root cause and prevent recurrence.
• Root Cause Analysis (RCA) — A structured method for finding the underlying cause of a problem so it can be permanently fixed.
• Quality Control (QC) — The inspection and testing of goods to detect defects and confirm they meet specification.
• Quality Assurance (QA) — The proactive processes that ensure goods and services will meet required quality standards.

Frequently Asked Questions

What is Non-Conformance?

A failure of a product, service or process to meet its specified requirements. A non-conformance (NCR) is logged when goods or work fall short of spec. It triggers disposition (rework, reject, concession) and often a corrective-action request to fix the root cause and prevent recurrence.

Can you give an example of Non-Conformance?

The non-conformance report records out-of-tolerance parts and prompts a corrective-action request.

Back to the procurement glossary | Procurement concepts | Contact us