The Procurement Glossary » On-Time In-Full (OTIF)

On-Time In-Full (OTIF)

Suppliers & Vendors

Also known as: OTIF

Definition

A delivery metric measuring the share of orders delivered both on the promised date and in the complete quantity.

Explanation

OTIF is a demanding, customer-centric measure: a delivery counts only if it is both on time and complete. It exposes reliability problems that separate on-time and fill-rate metrics can mask, and is a headline supplier KPI.

Example

The supplier's OTIF is 92%: 8% of orders were either late or short.

Related terms

• Fill Rate — The percentage of ordered quantity a supplier delivers from stock without shortfall or backorder.
• Lead Time — The elapsed time between placing an order and receiving the goods.
• Supplier Performance Management — The ongoing measurement of how well suppliers meet expectations on quality, delivery, cost and service.
• Key Performance Indicator (KPI) — A metric chosen to track progress toward a specific objective.

Frequently Asked Questions

What is On-Time In-Full (OTIF)?

A delivery metric measuring the share of orders delivered both on the promised date and in the complete quantity. OTIF is a demanding, customer-centric measure: a delivery counts only if it is both on time and complete. It exposes reliability problems that separate on-time and fill-rate metrics can mask, and is a headline supplier KPI.

Can you give an example of On-Time In-Full (OTIF)?

The supplier's OTIF is 92%: 8% of orders were either late or short.

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